Superior Jobs


Field Service Engineer

  • ID: 463833
  • Posted: 3/24/2020
  • Location: Shakopee, MN
  • Category: Pro - Engineering
  • Job Type: Direct Placement
  • Duration: Direct Placement


Acara Solutions is now hiring for a Field Service Engineer

The Field Service Engineer (FSE) will lead the field service program, while also acting as the technical expert to field/inside sales, customers, reseller partners and distributors of  UPS products. The FSE will assist product management with the development of product service documentation, develop and implement a technician certification and training program, and be the primary technical support person for high VA UPS products. Additional responsibilities for the development of the field service network and may visit customer sites to perform pre-sale site assessment, installation, maintenance and/or repair services.

  • Collaborate between engineering, tech support, product management and Third-Party Service Provider to resolve customer issues, including product inspection and analysis.
  • Responsible for the development and updating of product document, Manuals, Service Site documents and provide applicable labor time allocations within applicable resources.
  • Partner with other internal partners in the creating, updating and distribution of training materials
  • Develop and maintain defined service efforts including, but not limited to, average time labor, corrective tools and documented procedures.
  • Develop and maintain how-to videos, training materials and retention surveys providing outcomes and results to leaders to allow them to provide appropriate training and coaching.
  • Regularly audit third party Certified Service Providers and Technicians, providing recommendations for changes to support the organization.
  • Regularly perform and audit a wide array of business needs, including but not limited to, power audits, equipment solutions proposals, site assessments and validation of sales proposals.
  • Review and assess installation plans to ensure all quality assurance needs are achieved.
  • Field all high VA UPS system customer inquiries and issues.
  • Complete detailed reports listing technical assistance needed, steps taken for resolution, and the specific dates/individuals involved.
  • Work diplomatically and effectively across cross-functional teams.
  • Attendance is an essential function of this position.
  • Performing all other duties and projects as assigned.
Job Requirements

Required Skills / Qualifications:
  • Bachelor's Degree
  • 5 years working in a Power or Technical capacity
  • Must be willing to travel up to 30% of the time

Preferred Skills / Qualifications:
  • Knowledge of competitor systems and designs helpful.
  • Single-phase and 3-phase power systems experience.
  • SNMP (Network) communication, Cloud monitoring, and software monitoring experience
  • Ability to learn new technologies very quickly, teaching others, and have an ongoing desire to stay current with the market and the latest technologies.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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