Superior Jobs


Call Center Representative

  • ID: 463850
  • Posted: 3/24/2020
  • Location: Gouverneur, NY
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temporary
  • Duration: 3 - 6 Months


Job Description: Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently.  Provide support as needed to peers, leaders and other administrative resources.
Job Duties:
  • Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
  • Understand, master and gain efficiency in systems leveraged by the Help Desk.
  • Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
  • Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
  • Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
  • Assist with on-site client orientation, health fairs and business conferences as needed.
  • Assist with on-site resolution of customer service issues to clients as needed.
  • Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned
Job Requirements

Required Skills / Qualifications:
  • High School Diploma or GED Required
Preferred Skills / Qualifications:
  • Rx Technician experience preferred
  • Customer Service Representative in a health care field preferred
  • Telephone and listening experience preferred
  • Written and verbal communication experience preferred
  • Computer experience including Microsoft Office preferred
Additional Information:
  • Criminal background check and/or drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Must be available, and on time for all scheduled work shifts
  • May become permanent after three months
  • M-F 9am-5:30pm, $13 per hour
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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