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Operations Manager

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  • ID: 463865
  • Posted: 3/24/2020
  • Location: Williamsville, NY
  • Category: Admin - Customer Service / Call Center
  • Job Type: Direct Placement
  • Duration: Direct Placement

Description

Acara Solutions is looking for an Operations Manager for our client in Amherst, NY! As an Operations Manager, you will be responsible for assisting in redesigning processes, improving efficiencies and optimizing results. We are looking for a key contributor with strong analytical skills, ability to drive change, improve processes and realize efficiencies. To be successful in this role, the candidate needs to be able to grasp the business operations and vital processes across the division, possess strong operational knowledge, excel in a fast-paced, ever evolving environment and drive positive momentum across multiple projects in a complex environment.

Duties Include:
• Work closely with operations managers to direct and assist in process improvement initiatives throughout the Customer Operations organization targeting 10-15% efficiency gains/ cost savings and error reduction/ quality improvement
• Act as project manager for key departmental projects, leveraging project management skills and delivering on timelines
• Demonstrate analytical aptitude through the development of Key Performance Indicators and Critical to Quality measurements
• Enhance productivity and streamline processing to achieve at least 10% improvement year over year.
• Take ownership of new and existing client scope of services and deliver a level of service quality that exceeds our client’s expectations as measured by achieving an 85% on client survey.
• Demonstrate leadership and self-sufficiency by leading client or internal projects from inception to completion with little or no supervision.

APPLY TODAY OR CALL VINNY at 716 630 2906 for info!
 
Job Requirements

 
Required Skills / Qualifications:
 
  • Bachelor’s degree in Business Administration, Marketing, Finance
  • Three to five years of demonstrated leadership experience in financial services or related industry.

Preferred Skills / Qualifications:
 Lean Six Sigma Yellow Belt certified or is willing to achieve certification within 15 months of hire

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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