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Call Center Representative

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  • ID: 474614
  • Posted: 11/19/2020
  • Location: Concord, NH
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temp to Direct
  • Duration: 12 + Months

Description

Acara Solutions is seeking a Customer Service Representative to work with our client in Concord, NH. This position is a full time opportunity. 

Job Summary: Provides service in a call center setting to customers who require assistance with issues involving their  accounts. Responsible for providing professional, knowledgeable and courteous call support to all customers. This position typically works under close supervision and direction. Days for this position are Monday - Friday and two Saturdays a month.
 
Essential Job Duties and Responsibilities:
  • Answers all questions over the telephone with customers.
  • Processes email and mail inquires.
  • Performs all assigned tasks as quickly and accurately as possible.
  • Follows all established policies, procedures and written/verbal instructions.
  • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
     
 
Job Requirements

 
Required Skills / Qualifications:
  • High School Diploma or Equivalent
  • 1 years experience in a Customer Service/Call Center
Preferred Skills / Qualifications:
  • Associates Degree
  • Ability to work with in a fast paced environment.
  • proficiency in Microsoft Office Products


Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron"s strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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