Superior Jobs


ESR Processing Specialist

  • ID: 474655
  • Posted: 11/20/2020
  • Location: St Petersburg, FL
  • Category: Admin - Administrative
  • Job Type: Temporary
  • Duration: 0 - 3 Months


Acara Solutions is looking for an ESR Processing Specialist for our Client located in St Petersburg, FL
  • Responsible for accepting client data on their company, employees, payroll, and health insurances, and properly processes the data and submits to the HRIS system. 
  • Provides basic technical product processing support for our standard ESR clients. 
  • Ensures timely and accurate problem resolution while mitigating exposure to the Agency and client. 
  • Works with the Dedicated Service Representative to resolve client issues.
  • Gathers and interprets client provided by Dedicated Service Representatives and Client native data relating to the ESR product and services, while maintaining positive and professional relationships with internal and external partners.
  • Submits data correctly into HRIS system in accordance with the Affordable Care Act.
  • Leverages information from internal resources such as AskIt, iComm, Salesforce and external resources such as the IRS website, Department of Treasury, etc. to solve issues relating to ESR services.
  • Develops and maintains knowledge of new and existing client account set-ups, their corresponding systems and ESR processes to ensure resolution of client issues.
  • Maintains accurate recording of all internal and external communications in order to document client needs and the Client replies.
  • Responsible for meeting departmental service level agreements within ESR Services.
  • Responsible for ongoing client satisfaction through process and service efficiency.
Job Requirements

Required Skills / Qualifications:
  • High School Diploma or GED
  • Minimum of 2 years experience as ESR Processing Specialist
Preferred Skills / Qualifications:
  • Bachelor's Degree Business Major/Concentration 
  • Minimum of 1 year experience in client products or services, particularly Health and Benefits or Employer Shared Responsibility 
  • Organizational skills. Prioritization and organizational skills are to manage multiple projects.
  • Technical aptitude Strong knowledge of Microsoft Excel
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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