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Operating Risk Amended Return Representative

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  • ID: 474659
  • Posted: 11/19/2020
  • Location: Rochester, NY
  • Category: Pro - Professional
  • Job Type: Temporary
  • Duration: 3 - 6 Months

Description

Acara Solutions is looking for Operating Risk Amended Return Representative for our client located in Rochester, NY.
  • Provides internal and external customer service and communication with timely research and preparation of amended payroll tax returns to ensure client's corrected federal, state, and local filings are filed accurately.
  • Communicates with clients regarding funds to be paid late or refunded as a result of amended payroll tax returns and confirms fees when necessary.
  • Prepares and files amended tax returns for current and previous years using specific tax forms as requested via the OP0099 to balance clients' federal, state, and local accounts.
  • Utilizes multiple systems to ensure accuracy and compliance, as needed, to include 1099 ETC, Bloomberg BNA, Core Advanced, Preview, Taxpay, and others as necessary.
  • Researches and resolves client, field, and system problems to ensure accurate corrections to payroll reports and tax returns.
  • Researches penalty issues in a timely manner to determine root cause on various platforms, including SurePayroll, Advantage, and Client.
  • Uses this information to determine most appropriate means of penalty resolution.
  • Provides research and response to penalty issues to client and field personnel if applicable.
  • Applies judgment to determine the appropriate steps for resolving all issues.
  • Actively identifies and participates in penalty prevention enhancements and makes prevention recommendations to leadership to drive systemic changes.
  • Determines billing fees/revenue associated with preparation of amended return to ensure standardized and consistent billing is achieved.
  • Identifies when a requested billing exception is appropriate and seeks input from managers on sensitive issues.
  • Meets revenue initiative and goals as set by management.
  • Communicates and responds directly with the clients regarding billing fees, filing of tax returns, and collections and payments that are associated with the preparation of amended returns to keep clients informed of actions and promote consistent and excelled customer service.
  • Identifies root cause to assist in trend analysis and processing efficiencies.
  • Recommends process improvements and efficiencies to increase revenue or productivity. Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote Client' quality service image.
 
Job Requirements

 
Required Skills / Qualifications:
  • High school diploma or GED.
  • Minimum of 4 years" experience in customer service or payroll.
Preferred Skills / Qualifications:

  • Microsoft Word Excel and Access knowledge.
  • Maintains knowledge of changes in various product offerings, regulatory changes, policy changes, and industry developments.
  • Assists in regular review of programs and systems and initiates requests for enhancements to improve efficiency.
  • Assists in regular review of documentation to ensure accuracy of updates/revisions.
  • Provides support and training to team members.
  • Other duties as assigned to support the general purpose of the position's function.
  • Complete and upload the Pre-Screening Worksheet (can be found in the News & Announcements section)
  • First day special instructions:      
Additional description:
  • Upon offer of employment, the individual will be subject to background check and a drug screen.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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