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Printer Support Technician

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  • ID: 474674
  • Posted: 11/20/2020
  • Location: Pollock, TX
  • Category: LI - Technician
  • Job Type: Temporary
  • Duration: 9 - 12 Months

Description

Acara Solutions is looking for Printer Support Technician for our client located in Pollock, TX.
  • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
  • Provide on-going end user training on equipment
  • Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
  • Provide IP address support
  • Perform basic equipment problem diagnosis
  • Point of contact for equipment removal and delivery for onsite support
  • Contact service as required (Client and 3rd party)
  • Utilize Client web-based applications to include Service Call Handling
  • Accurate call reporting on Equipment in Client designated systems
  • Remote Service call onsite support Driving
  • Download and install printer drivers on end-user equipment
  • Perform printer mapping to PC
  • Escalate printer network issues to appropriate resource
  • Physical as well as remote device management and control
  • Device Configuration (Enter IP address, scanning templates, User access levels.
  • Scan to File/Email)
  • Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
  • Non-Client device management
  • Perform remote device monitoring and remote solve (Client Device Management)
  • Identify and promote Client Office Solutions
  • Pro-actively manage consumables and supplies using the DOS calculator
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes
  • Perform Data Entry for activity and asset tracking
  • Manage and maintain on-site parts inventory using PM4
 
Job Requirements

 
Required Skills / Qualifications:
  • High school or GED
  • Minimum of 2 years" experience in Resolving customer and equipment printing issues
Preferred Skills / Qualifications:
  • Read, write and follow basic English instructions
  • Customer service and communication skills
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Basic Equipment problem solving and diagnosis per training provided
  • Customer problem resolution including escalation
  • Coordinate work tasks to ensure fulfillment of SOWs
  • Track and report account information
Additional description:
  • Upon offer of employment, the individual will be subject to background check and a drug screen.
  • Lift and move up to 50 pounds
  • Break-fix activities account for 70% of role responsibilities.


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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