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Customer Service Representative

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  • ID: 474715
  • Posted: 11/20/2020
  • Location: Beaverton, OR
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temp to Direct
  • Duration: 6 - 9 Months

Description

Customer Service Representatives (CSR’s) are often the first contact a Customer has with our company and is a critical element in our strategy to retain current Customers and influence new and existing Customers’ purchasing decisions.  In this role you will be responsible for interfacing with internal and external customers to ensure quality customer interactions. You will serve as a liaison between departments and advocate customer needs and issues, ensuring compliance to business practices. CSR's are responsible for answering incoming calls, LiveChats, and responding to Customer inquiries about calibration and repair services in a professional manner, actively listening to and determining the needs and interests of potential and existing Customers.  
CSR's partner with our Sales force and Service Center Operations to increase sales and are responsible for developing and maintaining relationships with external and internal Customers.  They handle the most complex inbound calls, LiveChats, and emails with the primary focus of their position on maximizing revenue generation through the proactive selling of products and services.  As a “value generator,” the CSRs will emphasize service options and agreements to provide a complete Customer solution on the first call.  They prepare quotes, seize opportunities to upsell products when appropriate, follow up with customers on quotations for service, and be a mediator between the service centers and customers.  
The position requires accurate research and troubleshooting capabilities to respond to customer phone calls, LiveChats, or email inquiries. You will be responsible for the completion of service quotes and agreements as well as managing the customer’s equipment through the service operations. The qualified candidate must be self-motivated and must be able to demonstrate advanced interpersonal skills within a team environment.
 
Job Requirements

 
Required Skills / Qualifications:
2+ years of customer service experience

Preferred Skills / Qualifications:



Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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