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Technical Support Engineer

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  • ID: 474718
  • Posted: 11/20/2020
  • Location: Menomonee Falls, WI
  • Category: Pro - Engineering
  • Job Type: Temporary
  • Duration: 3 - 6 Months

Description

Acara solutions is looking for Technical Support Engineer for our Client located in Menomonee Falls, WI             
  • The primary function of the Technical Support Engineer is to provide technical support for the low voltage variable frequency drives (VFD) support team within the Technical Resource Center (TRC). 
  • This position assists customers with product selection, application assistance, programming and troubleshooting of Eaton"s VFD products. 
  • This position will assist customers through various channels including phone and email.
  • Provide post sale and presale technical support for VFD"s
  • Provide verbal and written technical support for internal and external customers
  • Effectively communicate product value proposition and product line strategies
  • Help the team meet KPI"s (key performance indicators)
  • Ability to perform assigned duties in a team atmosphere while also having the ability to work independently
  • Ability to use internal software applications including MFgPro, C360 CRM, Access TRC call log, Enovia and Vista
  • Participate in the development and maintenance of product support resources (i.e. self-service knowledge base, application notes, catalogs)
  • Ability to work flexible hours to support emergency customer situations
 
Job Requirements

 
Required Skills / Qualifications:
  • BS degree in engineering 
  • Minimum 2 years" of VFD experience
Preferred Skills / Qualifications:
  • Technical knowledge
  • Self-management skills
  • Communication skills
  • Computer skills
  • Automation technical knowledge (PLC"s, HMI"s and communication protocols)
  • Electrical or Mechanical Engineering degree 
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron?s strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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