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Customer Service Representative

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  • ID: 483491
  • Posted: 5/3/2021
  • Location: Clarence, NY
  • Category: Admin - Customer Service / Call Center
  • Job Type: Direct Placement
  • Duration: Direct Placement

Description

Acara Solutions is hiring a Customer Service Representative for our client in Clarence, NY! In this role, you will be responsible for providing world-class customer service and support to the sales team and our client's diverse customer base.

Type: Direct Hire
Pay: $40K/yr+
Hours: M-F Office hours

**Please send resumes to Cara at sellonc@acarasolutions.com**

Job Duties include, but are not limited to:
  • Process and confirm sales orders, order releases, and open order reports.
  • Maintain and manage internal databases.
  • Set up new customer parts.
  • Calculate costs and provide quotes per customer request.
  • Source raw material and parts.
  • Handle customer complaints and process RMA forms.
  • Communicate with vendors and complete purchase orders.
  • Work with other internal departments.
  • Support inside sales team with special projects and other admin tasks.
 
Job Requirements

 
Required Skills / Qualifications:
  • Associate's Degree preferred.
  • 2+ years' customer service/sales experience.
  • Proficiency in basic math calculations.
  • Strong time management and organizational skills.
  • Ability to communicate effectively.
  • Excellent computer skills, including Microsoft Office.


Preferred Skills / Qualifications:



Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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