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IT Customer Service C

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  • ID: 483540
  • Posted: 5/3/2021
  • Location: Greenville, TX
  • Category: Pro - Professional
  • Job Type: Temporary
  • Duration: 9 - 12 Months

Description

Acara Solutions is looking for an IT Customer Service for our Client located in Greenville, TX.
  • The IT Customer Services Associate will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. 
  • Under supervision, the Associate will respond to queries, isolate problems, and determine and implement solutions. 
  • The candidate will work with other team members to meet deadlines and provide status. 
  • To resolve end user problems quickly. 
  • Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status
  • Install, modify, and repair computer hardware/software, which includes the set- up of new equipment
  • Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users
  • Work with other team members and status management to meet departmental performance goals
 
Pay and Benefits:
The salary for this position is $28.00 per hour (Max Pay rate).
 
Job Requirements

 
Required Skills / Qualifications:
  • Bachelor’s Degree in Information Technology 
  • Minimum of 2 years’ Experience in  installing and configuring PCs and printers
Preferred Skills / Qualifications:
  • Excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills.
  • Ability and judgment to escalate support requests if necessary, as part of the Information Technology team. 
  • Advanced Windows 10 knowledge and experience to include administration and troubleshooting
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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