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Customer Service Representative

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  • ID: 485977
  • Posted: 6/9/2021
  • Location: Yorba Linda, CA
  • Category: Admin - Customer Service / Call Center
  • Job Type: Direct Placement
  • Duration: Direct Placement

Description

A Customer Service Representative job in Yorba Linda, CA is available through Acara Solutions. 
This is a Direct Hire role. The Candidate will be responsible for processing all order types and
determining requirements, answering inquiries, solving problems, fulfilling requests, and 
maintaining current & accurate account information.  Qualified candidates will have experience 
in customer service and will want to take ownership for their tasks. The pay for this position is 
$24-20.00 per hr.
 
Customer Service Representative job responsibilities include:
 
  • Answering inquiries, solving problems, fulfilling requests
  • Identifying and assessing customers' needs to achieve satisfaction
  • Entering and processing orders received via email, web, EDI, or customer portal
  • Processing all order types and determining requirements
  • Collaborating with field sales, accounting, planning, and other departments
  • Ability to multi-task in a fast-paced environment
  • Taking ownership for their tasks
 
Job Requirements

 
Required Skills / Qualifications:
 
  • High School Diploma or GED Required
  • At least one (1) year work experience in customer service
  • Good verbal and written communication skills
  • Proficient in MS Office 
  • Be an active listener to and for our customers
  • Maintain composure with little supervision
  • Provide a positive attitude
  • Work as a team player
  • English proficiency

Preferred Skills / Qualifications:

 
  • Experience with Microsoft Office, SAP, Salesforce.com (CSM systems)
  • Medical Device/Dental Implant product knowledge
  • Associates or BA Degree

ADDITIONAL INFORMATION
  • Background/Drug Screening are required 
  • Working Hours 8- 5 pm M-Friday 30 min lunch
  • This role will be REMOTE until September 2021


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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