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Customer Care Representative (Inbound Call Center)- Remote Work from home

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  • ID: 486125
  • Posted: 6/10/2021
  • Location: Carlsbad, CA
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temporary
  • Duration: 3 - 6 Months

Description

Acara Solutions seeking a Customer Care Representative - remote work from home
$17.50/hour- 
Contract 3+ months
  • 2 Weeks training
  • Schedule will adjust to support PST after 2 week training up until 6pm PST
Job Summary
The Customer Care Representative position receives and answers inquiries from customers concerning price, availability and/or application of Company products and services.  S/he will also receive and enter orders from internal and external customers, including Sales Representatives. S/he will help to assure customer satisfaction by providing outstanding service while accurately entering orders and handling customer concerns, inquiries, requests, and complaints as well as offering suggestive selling solutions.
 
Contract 3+ months
$17.50/hour- Hours 7:30-4 during training and could be adjusted after. (3 hour Sim)
Remote
 
Essential Job Functions
  • Receives, records and accurately enters orders received by phone, fax, email or postal mail from internal and external customers and other Customer Care Representatives. 
 
  • Utilizes product training knowledge to offer appropriate solutions, troubleshoot and answer questions from customers, Sales Representatives and patients related to product usage; includes suggestions for use and comparisons to competitive product.
 
  • Provides support for inquiries generated from any online sources including but not limited to company.com or Company Store.
 
  • Increases revenue through suggestive solutions and soft-selling of product and accessories, relevant to the customer"s needs. 
 
  • Within established guidelines, utilizes decision-making skills to judge and resolve issues related to product, freight costs and warranty guidelines. Escalates calls and orders as needed to the appropriate resource.
 
  • Records customer feedback in the Oracle complaint system and issues Return Material Authorization (RMA) numbers.
 
  • Provides a delightful customer experience through outstanding phone and electronic communication interactions with customers, Sales Representatives and patients. 
 
  • Attends annual required HIPAA training and maintains strict compliance with the healthcare privacy code.
 
 
 
 
 
Job Requirements

 
Required Skills / Qualifications:
  Qualifications
  • High school diploma or its equivalent required. Associate"s degree preferred or an equivalent combination of education and experience.  
  • 1+ years of experience in a high volume call center highly
  • Order Entry proficiency at 30+ WPM 
  • Computer proficient to include web browser/internet search, MS Outlook, Word, and Excel.  Technical competence includes the ability to learn new software and systems.


Preferred Skills / Qualifications:

Additional Skills
Competencies
Demonstrates ownership and accountability; strong problem solving and decision making skills; strong work ethic and integrity; excellent communication skills, both written and verbal; collaboration as well as self-management; results driven; attention to detail, accuracy and compliance; advanced website agility and selling skills. Must have the ability to read, analyze and interpret documents, procedures, general business periodicals and professional journals.
 
Physical Requirements
Performing the duties of this job includes prolonged sitting, limited standing and/or walking, repetitive hand movements, hearing/listening and vision requirements  Hearing normal speaking levels with or without correction including the ability to receive detailed information through oral communications either face-to-face or telephonically.  Normal sight or corrected vision is required to read documents and use standard computer terminals. Position is primarily sedentary and employee may be required to sit for extended periods of time. Varying meeting activities are required throughout the workday.
 
Mental Requirements
The employee must be able to apply common sense understanding to carry out varying instructions. Must be able to follow routine protocols as well identify when the routines do not apply in a specific situation. The position requires the ability to develop priorities and adjust work plans to meet deadlines. Must be able to maintain the highest professional standards in all interactions, both internal and external.
 
Other Requirements
Coverage on some company holidays is required. Attendance at monthly and quarterly meetings and participation in team functions is required.  These events may be scheduled after the close of business hours.  Overtime may also be required.  Coverage of front desk duties may be required.
 
Work Environment
Employee will work with moderate noise level.  Employee will perform tasks while experiencing numerous interruptions.  This position has the utmost responsibility for compliance with the rules and regulations regarding a safe and healthy work environment relative to their actions and conduct.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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