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Order Processor- Remote work from home!

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  • ID: 486135
  • Posted: 6/10/2021
  • Location: Carlsbad, CA
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temporary
  • Duration: 3 - 6 Months

Description

Acara Solutions seeking a Order Processor  - remote work from home
Order Processor- $15.00/hour- Hours 7:30-4 during training and could be adjusted after. (2 hour Sim)

Remote - work from home
Job Summary
The Order Processor is responsible for receiving and accurately entering orders from customers and Sales Representatives in a timely manner. S/He is also responsible for various reporting on brace orders, Company Feedback Forms (BFFs), orders entered and assists the team and other departments in a variety of projects.  
Essential Job Functions
  • Receives customer orders through a variety of sources including fax, email, mail, internal customers and other Customer Care Representatives.  
 
  • Enters data into the Oracle system with accuracy and within department performance indicators.
 
  • Makes outbound calls to Sales Reps/Customers if clarification on order information is needed. 
 
  • Issues Credit/Rebill"s to the Credit/Rebill Processor when applicable. 
 
  • Works with the brace line to ensure accurate information is relayed when handling returns. 
 
  • Backs up mailroom including processing of invoices and statements and outgoing mail.
 
  • Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company"s policies and practices.
 
  • Covers Receptionist Desk and duties during breaks, lunch, and PTO (if applicable).
 
  • Responsible for taking accountability to demonstrate the organization"s Cultural Beliefs and achieving desired results.  Responsible for driving the Culture within the organization by using tools such as storytelling, focused feedback, and recognition. Performance is aligned with the Culture of Accountability - See It, Own It, Solve It, and Do It. All employees are expected to know and understand Company"s Cultural Beliefs.   
 
 
 
Job Requirements

 
Required Skills / Qualifications:
  Qualifications
  • Qualifications
    • 2+ years of experience in data entry, order processing or customer service preferred.  
    • Intermediate or better experience with programs such as Word, Excel, Cognos Reporting, including the ability to compose and understand data grouping and data selection criteria and formulas.
    • Previous Oracle experience is preferred.
    • Must attend annual HIPAA training and be held under strict compliance to the healthcare privacy code.


Preferred Skills / Qualifications:

Additional Skills
Competencies
Demonstrates ownership and accountability; strong problem solving and decision making skills; strong work ethic and integrity; excellent communication skills, both written and verbal; collaboration as well as self-management; results driven; attention to detail, accuracy and compliance; advanced website agility and selling skills. Must have the ability to read, analyze and interpret documents, procedures, general business periodicals and professional journals.
 
Physical Requirements
Performing the duties of this job includes prolonged sitting, limited standing and/or walking, repetitive hand movements, hearing/listening and vision requirements  Hearing normal speaking levels with or without correction including the ability to receive detailed information through oral communications either face-to-face or telephonically.  Normal sight or corrected vision is required to read documents and use standard computer terminals. Position is primarily sedentary and employee may be required to sit for extended periods of time. Varying meeting activities are required throughout the workday.
 
Mental Requirements
The employee must be able to apply common sense understanding to carry out varying instructions. Must be able to follow routine protocols as well identify when the routines do not apply in a specific situation. The position requires the ability to develop priorities and adjust work plans to meet deadlines. Must be able to maintain the highest professional standards in all interactions, both internal and external.
 
Other Requirements
Coverage on some company holidays is required. Attendance at monthly and quarterly meetings and participation in team functions is required.  These events may be scheduled after the close of business hours.  Overtime may also be required.  Coverage of front desk duties may be required.
 
Work Environment
Employee will work with moderate noise level.  Employee will perform tasks while experiencing numerous interruptions.  This position has the utmost responsibility for compliance with the rules and regulations regarding a safe and healthy work environment relative to their actions and conduct.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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