Superior Jobs



  • ID: 488535
  • Posted: 7/20/2021
  • Location: Melbourne, FL
  • Category: Admin - Administrative
  • Job Type: Direct Placement
  • Duration: Direct Placement


Acara Solutions is seeking a Program Coordinator for one of our clients in Melbourne, FL!
Compensation: $16/hour
• Sending emails to customers requesting their updated participant information.
• Phone call communications with customers regarding their random program.
• Coordinating testing to be completed with our vendors.
• Using Excel to upload participates to our web based portal.
• Updating records in our CRM (Customer Relationship Management) database.
• Communicating with customers regarding their random selections.
• Provide timely and accurate information to customers regarding random selections, random information, order statuses, and product information requests. 
• Accurately enter customer information to include notes of customer conversations to all programs i.e.: Claritysoft, i3, Intuit, Random tracking spreadsheet, etc. • Generate Monthly, Quarterly reports to track and ensure that all random testing has been completed.
 • Send notices to customers monthly, quarterly to request updated random participant rosters. • Customer Service, responding to ALL customer inquiries/requests in a timely, friendly, helpful and accurate manner.
 • Provide training to customers/resellers regarding managing their random programs. 
• Work with the billing team to ensure proper payments are receiving for random fees and that all participants have been paid for.
Job Requirements

Required Skills / Qualifications:
  1. High School Diploma or GED
  2. 2+ years experience handling large volume of inbound calls per day. 
  3. 2+ years office administrative and data-entry experience. 
  4. Proficiency in Windows, Microsoft Office - Excel, Word, Outlook.
  5. Type 50 WPM.

Preferred Skills / Qualifications:
  1. Associates Degree - Business Administration preferred.
  2. Experience in the drug testing industry a plus.
  3. Experience working with Claritysoft or similar CRM preferred.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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