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IT Customer Services - Contractor - C

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  • ID: 488574
  • Posted: 7/21/2021
  • Location: Rochester, NY
  • Category: Pro - Professional
  • Job Type: Temporary
  • Duration: 9 - 12 Months

Description

Acara Solutions is looking for an IT Customer Services - Contractor - C for our Client located in Rochester, NY.
  • Coordinates diagnoses and troubleshoots incoming end user requests.
  • Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
  • Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
  • Provides case status updates to management and end users.
  • Supports and maintains effective relationships with end users.
  • Maintains and updates records in tracking databases within established SLAs.
  • Alerts management to emerging trends in incidents, problems, or issues.
  • Fully proficient support individual contributor.
  • Works under limited supervision.
  • Be a resource to other employees in areas of expertise.
  • Assignments are moderately difficult requiring some judgment.
  • Works under limited supervision.
  • Less detailed instructions are provided and minimal peer review is needed.
  • Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach agreement.
  • Be a resource to other employees in areas of proficiency.
  • Work be structured within identified boundaries and procedures.
  • Follows established processes to complete tasks.
  • Identifies problems and issues in straightforward situations.
  • Resolves most issues.
  • Works to achieve operational targets within job area which has moderate impact on the overall achievement of results for the team.
  • Work is of moderate scope, typically on larger, task-related activities.
Pay and Benefits:                                                                                                    
  • The salary for this position is between $ 30.00 and 34.00 per hour (Max Pay rate).
 
Job Requirements

 
Required Skills / Qualifications:
  • High School Diploma or GED
  • Minimum of 6 years" experience as IT Customer Services - Contractor - C

Preferred Skills / Qualifications:
  • Needs fully proficient job knowledge/skills.
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.



Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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