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Claims Analyst

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  • ID: 488614
  • Posted: 7/21/2021
  • Location: Bartlett, IL
  • Category: Admin - Customer Service / Call Center
  • Job Type: Direct Placement
  • Duration: Direct Placement

Description

Acara Solutions has a brand new Claims Analyst opening for our growing client in Elgin, IL!

Monday - Friday, 8am to 5pm
Projected Pay: $19/hour

Claims Analyst

The Claims Analyst position is designed to be an integral part of the overall customer experience. This position focuses on providing support to customers and sales staff through two important departments: 1.) freight claims and 2.) customer service. The Claims Analyst role will work closely with all active carriers servicing The Packaging Wholesalers to field requests and escalate issues as needed. In this role, customer service responsibilities will also be assigned (order entry, email inquiries and phones). The Claims Analyst will report directly to The Customer Service and Claims Manager.

Primary Functions:

1. Serve as the liaison between customers/ sales/ customer service and carrier for all
claims related inquiries,

2. Answer incoming calls and emails sent to our claim's distribution list,

3. Request documentation and information needed from carriers to resolve claims,

4. Assist customers with the proper way to inform us on a shipment claim,

5. Assist customers with lost parcel packages,

6. Assist customers with lost/missing and damaged freight claims,

7. File claims with Mihlfeld,

8. Write credits and follow through to completion,

9. Provide follow up to customers/ sales/ and customer service in a timely manner,

10. Make decisions of payment or denial of a claim,

11. Process customer purchase orders into our admin portal for replacement orders,

12. Correspond to customer inquiries via email,

13. Speak with customers via phone for customer service-related inquiries .
 
Job Requirements

 
Required Skills / Qualifications:

1. Previous Freight Claim experience- 1 year minimum

2. Previous customer service experience- 1 year minimum

Preferred Skills / Qualifications:

3. Highly preferred but not required: previous packaging distribution
background (corrugated stock cartons, stretch film, tape…etc.)

4. Has proficiencies in Excel, Word and basic computer usage

5. Excellent communication skills

6. Negotiation Skills

7. Ability to multi-task



Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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