Superior Jobs


Field Service Engineers

  • ID: 489863
  • Posted: 8/11/2021
  • Location: Akron, NY
  • Category: Pro - Engineering
  • Job Type: Direct Placement
  • Duration: Direct Placement


Acara Solutions is seeking Traveling Field Service Engineers. These roles are 100% travel returning on weekends. We have roles throughout the East Coast, Southeast, & Mid-West. All are DIRECT HIRE FTE Staff roles.

  • Will perform a variety of technical field service related duties involving new product installations including equipment start up, functional testing, and customer training are performed.
  • Serve as a professional company representative providing exceptional customer service while at customer locations or while in any service support role.
  • Must be able to read, understand and work to blueprints, drawings, schematics, manuals and other specifications
  • Responsible for documentation of machine data, service history and quality information.
  • Assist customers with parts identification and ordering.
  • Demonstrate products as necessary in support of sales.
  • Communicate with the regional managers to insure customer expectations are met and important information is passed on to the proper parties.
  • Maintains prompt communication of expense and, service reports, etc. on a weekly basis.
  • Make recommendations for changes and improvements as may be developed through field service activity.
  • Must be able to travel domestically to support service area on a regular basis (Up to 100%); occasional international travel.

Interpersonal skills
Excellent written, and verbal communication skills.
  • Ability to effectively comprehend and communicate technical concepts.
  • Demonstrated aptitude for learning new technologies.
  • Strong time & project management skills.
  • Detail orientated.
  • Able to collaborate and interact with others.
Technical skills/special requirements
  • Demonstrated computer skills (Microsoft office environment, internal network).
  • Computer hardware, Bios, operating systems, networking and CAD/CAM experience a plus.
  • Demonstrated experience using multi meters, oscilloscopes and other electronic and precision mechanical equipment.
  • Must possess a valid, clean driver license and credit card.
  • Must be able to lift /move objects up to 50 pounds consistently with heavier weight necessary at times
  • Work environment will consist of regular exposure to dust, odor, oil, fumes and noise in a manufacturing environment

Salary Range: 
Entry Level from $20.50-$23.72, Experienced Level from $23.72-$26.10. OT is required.
Candidates will go through Pre-employment screening including a MVR. Some travel into Canada may occur for those role on East Coast so clean DMV reports are required. Employer falls under Federal Drug Testing standards. Must have own credit card for reimburse-able expenses. Flights will be booked/paid through company. Company to provide laptop, phone, etc. 

Benefits overview
Total Rewards package regarding a competitive salary and comprehensive benefits. This package includes but is not limited to:
  • Medical and dental plan
  • Life Insurance for employees / dependents
  • Accidental death and dismemberment insurance
  • Short and long term disability coverage
  • Health Savings Account (HSA) with Co. contribution
  • Flexible Spending Accounts (FSAs)
  • 401(k) savings plan with Company match
  • Personal Cancer Indemnity plan
  • Wellness Programs
  • Employee Assistance Program
  • Tuition assistance program
  • Paid vacation and holidays
Job Requirements

Required Skills / Qualifications:
  • Two (2) year Technical Associates Degree (Mechanical, Electrical or Laser technology) or the equivalent combination of technical school training and military / industrial experience required.
  • Minimum two (2) years related hands on electronic/assembly repair experience required.
Preferred Skills / Qualifications:
  • Previous CNC fabrication machinery equipment repair strongly desired.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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