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IT Customer Services

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  • ID: 491906
  • Posted: 9/13/2021
  • Location: Palm Bay, FL
  • Category: Pro - Professional
  • Job Type: Temporary
  • Duration: 9 - 12 Months

Description

Acara Solutions is looking for an IT Customer Services for our Client located in Palm Bay, FL.
  • Coordinates diagnoses and troubleshoots incoming end-user requests with a primary focus on computer provisioning and computer replacements. 
  • Provides technical support services to end-users, either local or remote, with problems or issues related to information technology services, including but not limited to: applications, workstations, conference rooms, collaboration services, and network services. 
  • Provides timely resolution of problems or escalation on behalf of end-users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs). 
  • Provides case status updates to management and end-users. 
  • Supports and maintains effective relationships with end-users. 
  • Maintains and updates records in tracking databases within established SLAs. 
  • Alerts management to emerging trends in incidents, problems, or issues.
  • Highly developed individual support contributor.
  • Works autonomously. 
  • May act as a mentor to lower-level peers and guide tasks.
  • Makes recommendations for solutions.
  • Works on assignments requiring judgment and initiative.
 
Pay and Benefits:
The salary for this position is $35.00 per hour (Max Pay rate).
 
Job Requirements

 
Required Skills / Qualifications:
  • High School Diploma or GED
  • Minimum of 8 years experience in IT Customer Services
Preferred Skills / Qualifications:
  • Nature of Supervision
  • Works autonomously.
  • Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach an agreement. 
  • Makes recommendations for solutions.
  • Innovation & Complexity
  • Work is structured within identified boundaries and procedures.
  • May work on assignments requiring judgment and initiative.
  • Uses knowledge and experience to resolve issues.
  • Organization Impact
  • Works to achieve operational targets within the job area, which impacts the overall achievement of results for the team. 
  • Work is of enormous scope, typically on less structured task-related activities requiring judgment.
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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