Superior Jobs


Sr. Desktop Technician

  • ID: 491981
  • Posted: 9/14/2021
  • Location: Orlando, FL
  • Category: IT - Computer/Software
  • Job Type: Temporary
  • Duration: 12 + Months


Acara Solutions is looking for Technicians for the Help/Service Desk for our client on a long term contract opportunity. 
Rate: $19/hr 
Job description:
  • Help resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems
  • Diagnoses, identifies, isolates and analyzes problems utilizing historical database records
  • May route calls to product line specialists
  • Maintains and updates records and tracking databases
  • Alerts management to recurring problems and patterns of problems
Job Requirements

Required Skills / Qualifications:
  • 2 years - Desktop Support experience
  • 2 Years - Software Installations and Troubleshooting
  • 2 Years - Strong Customer Service and Communications
  • Remote Support Experience / Working with customers that are remote, multiple locations, business areas and configurations
  • Service Now (or other related IT Service Management experience) - Managing Tickets, updating tickets, prioritizations
  • Able to work in a fast paced environment - All of the RDS team is working to close many remotely resolvable tickets quickly
  • Ability to Work independently and self manage work assignment
Preferred Skills
  • Excellent Communication Skills (Verbal, Reading & Written)
  • Knowledge of Microsoft Operating Systems
  • Experience with Microsoft Outlook and Microsoft Office Suite
  • Internet Browser Troubleshooting Skills illustrated by related work experience
  • Knowledge of Network Troubleshooting Skills
  • Excellent time management skills
  • Demonstrated outstanding customer service skills and telephone etiquette
  • Proven self- starter, works effectively with little direct supervision
  • VPN/Remote Access Support experience
  • Blackberry support experience
  • Networking environments including wireless
  • PC/Technical Support service desk experience
  • ITSM Support experience and ITIL familiarity
  • Ability to successfully utilize Technical Troubleshooting Methodologies illustrated by work experience
  • Excellent Interpersonal and teaming skills illustrated by work experience
Acara offers a competitive benefits package that includes PTO, Holiday Pay, Direct Deposit, 401k and availability to enroll in ACA compliant health plans.

Additional Information: Candidates must be US Persons, eligible to obtain/maintain a US DoD Clearance upon request. Upon offer, placement is contingent upon successful completion of criminal and drug testing requirements, per client specifications.
Go Beyond.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities.  Accommodations are available upon request for applicants taking part in all aspects of the selection process.

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