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Customer Service Specialist- DLA experience

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  • ID: 493857
  • Posted: 10/12/2021
  • Location: Buena Park, CA
  • Category: Pro - Professional
  • Job Type: Direct Placement
  • Duration: Direct Placement

Description

Acara Solutions is seeking a Customer Service Representative Specialist in the Buena Park area!

Direct Hire


Primary Responsibilities
 Build and maintain strong relationships with customers with excellent listening skills and a commitment to ensuring customer satisfaction through the timely resolution of issues.
 Ability to work with peer groups to ensure that the needs of the customer are being met or exceeded, flow down of customer requirements is timely and accurate, and Voice of the Customer is communicated and drives the internal organization's behavior.
 Order entry and order management including processing of requirement changes and utilization of customer portals.
 Generate and interpret metrics and reports from ERP system.
 Possess comprehensive knowledge of subject matter.
 Review and interpret contractual/specification requirements, internal flow-down requirements, and effectively interface with internal teams to reach mutually agreeable terms with the customer.
 Ability to review, interpret, and draft documentation related to terms and conditions, quality clauses, and export compliance requirements to ensure conformity with company guidelines.
 .
 Work collaboratively with internal departments to expedite and resolve issues to ensure customer satisfaction. Act as Voice of Customer with ownership/management of Customer Scorecards.
 Support quoting and proposal activities and be able to present Leach's product offering
 Manage complex assignments requiring independent judgment and analytical skills.
 Provides training, coaching, mentoring, technical leadership, day to day oversight for customer service representatives.
 Identifies and manages special projects and teams, as required.
 Actively participate in company's Quality/Business Management System.
 Understand and live by company's ethics and business conduct policies.
 Performs other duties as required.
 
Job Requirements

 
Required Skills / Qualifications:
Exp with DLA must have minimum 2 years 
 A Bachelor's Degree in a technical or business discipline or equivalent experience
 5+ years of Customer Service experience, ideally in the aerospace industry or a similar, highly regulated, B2B manufacturing organization
 Proficient in MS Office applications (Word, Excel, and Outlook)
 Strong customer focus with ability to handle questions and / or complaints effectively and anticipate customer needs while taking personal responsibility and ownership over customers and challenges
 Proficiency in written and verbal communication skills with strong interpersonal skills
 Ability to prioritize workload and manage multiple customer accounts
 Strong analytical skills
 Understanding of U.S. Export requirements (EAR and ITAR)
 Experience with ERP System, Microsoft Access, SQL


Preferred Skills / Qualifications:



Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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