Required Skills / Qualifications:
Exp with DLA must have minimum 2 years
A Bachelor's Degree in a technical or business discipline or equivalent experience
5+ years of Customer Service experience, ideally in the aerospace industry or a similar, highly regulated, B2B manufacturing organization
Proficient in MS Office applications (Word, Excel, and Outlook)
Strong customer focus with ability to handle questions and / or complaints effectively and anticipate customer needs while taking personal responsibility and ownership over customers and challenges
Proficiency in written and verbal communication skills with strong interpersonal skills
Ability to prioritize workload and manage multiple customer accounts
Strong analytical skills
Understanding of U.S. Export requirements (EAR and ITAR)
Experience with ERP System, Microsoft Access, SQL
Preferred Skills / Qualifications:
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.