Superior Jobs


PIA P&C Support Specialist

  • ID: 493862
  • Posted: 10/12/2021
  • Location: Rochester, NY
  • Category: Pro - Professional
  • Job Type: Temporary
  • Duration: 3 - 6 Months


Acara Solutions is looking for a PIA P&C Support Specialist for our Client located in Rochester, NY.
  • Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products workers" compensation ERISA bonds BOP EPLI.
  • Maintains a high level of knowledge concerning the products and services supported by the Client Insurance Agency.
  • Assists external users of the technical products by answering questions solving problems involved with their use.
  • Identifies investigates and researches user questions and problems.
  • Refers unresolved issues to technical or professional personnel for follow up as needed.
  • Researches and resolves product and service issues relative to the Property & Casualty suite of products from any internal/external clients.
  • Responds to inbound calls and place outbound calls as needed by the business unit relating to Property & Casualty suite of products and the Workers" Compensation Payment Services.
  • Maintains an accurate recording of all internal and external communication.
  • Exhibits comprehensive knowledge of Client Insurance Agency portfolio corresponding systems and internal/external processes to ensure client satisfaction.
  • Develops enhancements to existing or new processes and procedures while making the necessary recommendations to management.
  • Maintains and manages positive and professional relations with Client insurance carriers and internal/external clients to ensure client satisfaction.
  • Utilizes multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries.
  • Internal applications include HRIS (human resource information system) and Online Reporting System.
  • Continues to stay abreast of all changes pertaining to various internal product offerings regulatory changes policy changes and insurance industry developments in support of client satisfaction.
  • Participates in assigned projects or needed training.
  • Other duties as assigned.
Pay and Benefits:                                                                                                    
  • The salary for this position is $ 14.32 per hour (Max Pay rate).
Job Requirements

Required Skills / Qualifications:
  • High school diploma or GED
  • Minimum of 2 year experience in customer service or insurance

Preferred Skills / Qualifications:
  • Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client.
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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