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Customer Services Professional 1

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  • ID: 493870
  • Posted: 10/12/2021
  • Location: Cary, NC
  • Category: Admin - Administrative
  • Job Type: Temporary
  • Duration: 3 - 6 Months

Description

Acara Solutions is looking for a Customer Services Professional 1 for our Client located in Cary, NC.
  • Handles inquiries about order status, shipping dates, and standard pricing of products for all customers
  • Supports order tracking and scheduling of customer"s orders
  • Responds to semi-complex complaints and disputes within reasonable limit of authority
  • Recognizes when to escalate customer issues
  • Supports customers with referral to appropriate specialist for technical support and or problem resolution when warranted
  • Supports and enhances the sale of products through knowledge of programs through outbound/inbound phone calls
  • Generate revenue by managing orders for products/services from customers via outbound/inbound phone calls, faxes, and other electronic ordering
  • Be responsible for assigned territory for order management processes
  • Position reports into Customer Service Operations, Client Healthcare Diagnostics
  • Enter, maintain and process customer orders
  • Proactively manage customer relationships by coordinating standing orders and product lot sequestering
  • Notify customers of delayed shipments
  • Provide customers with delivery and pricing information and resolve disputed accounts receivables
  • Manage daily SAP reports to ensure customer satisfaction
Pay and Benefits:                                                                                                    
  • The salary for this position is $ 18.00 per hour (Max Pay rate).
 
Job Requirements

 
Required Skills / Qualifications:
  • High School Diploma or GED
  • Minimum of 1 year experience in customer service

Preferred Skills / Qualifications:
  • Associates degree
  • Good computer skills, knowledge in Windows 7 applications, Microsoft Office
  • Good problem solving skills
  • Excellent verbal and written communication skills and negotiation skills
  • Able to work in a team environment
  • Able to prioritize assigned tasks
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.



Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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