Superior Jobs

 

Service Representative - Online Services

Apply
  • ID: 493872
  • Posted: 10/13/2021
  • Location: West Henrietta, NY
  • Category: Pro - Professional
  • Job Type: Temporary
  • Duration: 3 - 6 Months

Description

Acara Solutions is looking for a Service Representative - Online Services for our Client located in West Henrietta, NY.

  • Under a significant level of guidance and direction, provides customer service for one or more Client products.
  • Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Client policies and procedures.
  • Delivers quality service to Client clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Develops and maintains a basic working knowledge of one or more Client products
  • Performs data input, maintaining strong prioritization and organization
  • Documents all client interactions
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

 

Pay and Benefits:                                                                                                    

  • The salary for this position is between $16.00 per hour (Max Pay rate).
 
Job Requirements

 
Required Skills / Qualifications:
  • High School diploma or GED
  • Minimum 2 years' experience in Service Representative - Online Services
Preferred Skills / Qualifications:
  • Bachelor's Degree

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Apply
 

Already have an account? Log in here