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Client Agency Specialist II

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  • ID: 493878
  • Posted: 10/12/2021
  • Location: St Petersburg, FL
  • Category: Pro - Professional
  • Job Type: Temporary
  • Duration: 3 - 6 Months

Description

Acara Solutions is looking for a Client Agency Specialist II for our Client located in St Petersburg, FL.
  • Provides customer service and support to both internal and external clients; responsible for the timely and accurate set-up on going maintenance and support of client accounts for both H&B and COBRA. 
  • Maintains a high level knowledge of the products and services supported by the Agency. 
  • Ensures timely and accurate problem resolution in support of Agency client retention goals. 
  • Responsible for the initial set-up and ongoing maintenance (renewal) of client insurance accounts for both H&B and COBRA . 
  • Maintains processing throughput and quality standards at or above minimum standards established by Management. 
  • Researches and resolves product and service issues from other Client departments insurance partners and our clients. 
  • Able to diffuse difficult client concerns notifies management of critical situations and ensures the best solution is implemented for the client as well as Client Exhibits comprehensive knowledge of Agency insurance portfolio corresponding systems and internal and external processes. 
  • Utilizes various insurances tools and forms to determine accuracy in insurance rates class codes experience modifications and final audits. 
  • Utilizes multiple computer software applications in conjunction with carrier and bureau web-sites internal systems to include HRIS and ORS in order to respond to all client inquiries. 
  • Performs data input maintains strong prioritization and organizational skills and professional communications. 
  • Develops problem resolution techniques and makes recommendations to staff and management. 
  • Responds to inbound calls and places outbound calls as needs by the business unit. 
  • Maintains accurate recording or all internal and external communication. 
  • (insureds insurance partners payroll offices.) 
  • Provides necessary documentation to state and federal insurance agencies as well as our insurance partners. 
  • Continues to stay abreast of all changes pertaining to various product offerings regulatory changes policy changes and insurance industry developments Acts as a resource for the business units and other areas within Client and continually builds excellent working relationships with our internal and external partners in support of all Agency administrative services. 
  • Other duties as assigned.
 
Pay and Benefits:
 The salary for this position is $15.00 per hour (Max Pay rate).
 
Job Requirements

 
Required Skills / Qualifications:
  • AAS degree in Business Management 
  • Minimum 2 years of customer service/relevant insurance experience 

Preferred Skills / Qualifications:
  • BA/BS degree in Business Management
  • Multi-tasking abilities versatility and ability to operate in a fast-paced environment are necessary skills for this position.
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.



Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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