Superior Jobs


HR Generalist

  • ID: 493966
  • Posted: 10/13/2021
  • Location: East Aurora, NY
  • Category: Pro - Professional
  • Job Type: Temporary
  • Duration: 9 - 12 Months


Acara Solutions is looking for an HR Generalist for our Client located in
East Aurora, NY.

  • The purpose of this role is to be the 'Voice of HR' and the first point of contact for all of Client (US) for issues and inquiries regarding any HR discipline.
  • Generalists are responsible for ensuring all employees, managers, and HR team inquiries are accurately addressed in a professional, cost-effective, and timely manner. ('WOW Service').
  • Employee Support Generalists are trained in all functions of HR and know when to escalate an issue/situation to a Specialist for quick resolution.
  • The Generalists will understand the metrics by which success is measured and the standards the Employee Support Team strive to achieve.
  • Manages the resolution of all types of level 1 HR issues and questions (Voice, Email, IM, Mail, Fax, Chat) on time with a high degree of accuracy and committed to delivering 'WOW' service
  • Works within established policies, procedures and performance criteria for delivering Employee Support services
  • Continuously identifies opportunities and makes recommendations to improve the cost, quality and timeliness of the service delivery
  • Completes needed training and demonstrates the imparted knowledge, skills and competencies from the training into the on-the -job performance across all functions of HR
  • Demonstrates the ability to analyze calls and know when to escalate issues
  • Each team member will have a specific area of primary responsibility for tactical support, i.e. payroll, learning and development, compensation, but will be expected to have knowledge across all disciplines of HR
  • Use Case Management System and Knowledge Base to effectively respond to employee issues

Pay and Benefits:                                                                                                   

  • The salary for this position is $ 22.00 per hour (Max Pay rate).
Job Requirements

Required Skills / Qualifications:
  • Associates Degree in Business or HR
  • Minimum of 1-year experience in HR

Preferred Skills / Qualifications:
  • Service or Call Center experience
  • Detail oriented with demonstrated excellent attention to customer service and committed to delivering 'WOW' service
  • Ability to handle confidential / service data with discretion and good interpersonal skills, with a proven track record of earning the respect, confidence and trust of managers and employees
  • Maintains composure at all times with professional telephone etiquette and train the other Generalists to respond in the same manner, practicing attentive listening and demonstrating patience

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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