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Branch care Coordinator

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  • ID: 494031
  • Posted: 10/14/2021
  • Location: Burlington, ON
  • Category: Admin - Administrative
  • Job Type: Temporary
  • Duration: 0 - 3 Months

Description

Acara Solutions is looking for an Branch Care Coordinator for our Client located in Burlington, ON

  • To provide support in the branch as it pertains to Sleep Apnea treatments, Oxygen and other respiratory services. 
  • As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. 
  • Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence.
  • The incumbent will carry out all responsibilities while promoting Client Healthcare's safety and quality practices.
  • Provides friendly and helpful support to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
  • Provides information and educational material to prospective clients.
  • Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
  • Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch.
  • Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
  • Maintains client confidence, privacy and protects company operations by keeping information confidential.
  • Works within a team to achieve optimal customer support. 
  • Assists healthcare professionals with the completion of necessary administrative functions and documentations.
  • Supports co-workers and the work of other departments by adhering to all financial operations processes.
  • Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment
  • Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. 
  • Report unsafe occurrences and practices.
  • Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
  • Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.

Pay and Benefits:

  • The Salary for this position is $ 20.00 per hour (Max Pay rate).
 
Job Requirements

 
Required Skills / Qualifications:
  • High School Diploma or GED
  • Minimum of 1 year experience in Office Administration or Call Center
Preferred Skills / Qualifications:
  • Bilingualism is an asset
  • Computer literate in Microsoft Office, Google, with strong data entry skills.
  • Able to work flexible hours and provide service to our customers for extended hours.
  • Emotional Intelligence Essentials - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results. 
  • Conflict resolution skills.
  • Building Customer Loyalty - Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust.Quality 
  • Orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
  • Stress Tolerance - Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen
  • Active role involving standing, walking, moving within the workspace

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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