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General Ledger Support Specialist

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  • ID: 494207
  • Posted: 10/19/2021
  • Location: Phoenix, AZ
  • Category: Admin - Administrative
  • Job Type: Temporary
  • Duration: 3 - 6 Months

Description

Acara Solutions is looking for an General Ledger Support Specialist for our Client located in Phoenix, AZ
  • Initiates answers and logs all client calls concerning the General Ledger Reporting Service;
  • Performs associated troubleshooting and assists users to maximize client retention maintain relationships with referring CPAs and to explain and maintain the integrity of accounting data supplied to clients and CPAs. 
  • Supports the General Ledger Reporting Service by fielding inbound calls and making outbound calls to clients and CPAs. 
  • May also distribute product information internally to client users. 
  • Meets goals for telephone and e-mail response time to ensure quality customer service. 
  • Maintains knowledge of payroll and all ancillary products and services in order to assist branch personnel with general ledger and accounting issues. 
  • Assists clients and CPAs with entry of new client information into the General Ledger Reporting Service to ensure accuracy. 
  • Provides technical expertise regarding internet practices and PC functions in order to assist clients and CPAs with PC-related procedures including file download editing files and import/export functions. 
  • Supports clients and CPAs on accounting software such as Quickbooks Peachtree Creative Solutions and Datafaction to assist with import/export making/deleting transactions adding to/changing charts of accounts and other troubleshooting. 
  • Utilizes familiar accounting terminology when speaking with accountants but is also able to interpret the needs of clients with limited accounting knowledge to ensure that appropriate level of customer service is provided. 
  • Manually creates accounting data for clients and CPAs when the system is unavailable to ensure timely receipt of information. 
  • Develops implements maintains and administers training programs for all new and current employees to optimize level of effectiveness and ability. 
  • Logs phone calls and email in order to build and maintain a database of client and CPA interactions.
Pay and Benefits:
  • The Salary for this position is $ 16.00 per hour (Max Pay rate).
 
Job Requirements

 
Required Skills / Qualifications:
  • High School Diploma or GED
  • Minimum of 2 years" experience as General Ledger Support Specialist 

Preferred Skills / Qualifications:
  • Experience in small business accounting utilizing accounting software to perform tasks such as payroll balancing bank statements, budgeting and monitoring cash flow 
  • Proficient in all other supported third-party accounting software packages and Microsoft Excel in order to support clients. 
  • Strong customer service skills. 
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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