Superior Jobs


Customer Services Professional 1

  • ID: 494279
  • Posted: 10/19/2021
  • Location: Irving, TX
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temporary
  • Duration: 9 - 12 Months


Acara Solutions is looking for a Customer Services Professional 1 for our Client located in Irving, TX.

  • Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
  • Receives processes and dispatches emergency calls to responsible agency or customer contacts.
  • Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
  • Acknowledges alarms received and dispatches appropriate personnel for issue at hand.
  • After dispatch, logs call into system activity report.
  • Generate statistical or investigative reports for management.
  • Continuously monitor alarm signal queue prioritized response.
  • Document all calls with appropriate resolution codes and notes.
  • Provide quality customer service on every call.

Pay and Benefits:                                                                                                    

  • The salary for this position is between $13.00 and $16.50 per hour (Max Pay rate).
Job Requirements

Required Skills / Qualifications:
  • High School Diploma or GED.
  • Minimum 1 year of Customer Service experience.
Preferred Skills / Qualifications:
  • Exercise good listening skills.
  • Communicate clearly and effectively with customers and agencies.
  • Manage length of calls.
  • Attend monthly training sessions.
  • Be familiar with emergency procedures Review and critique recorded conversations for purposes of improving customer interaction skills.
  • Any certified training or knowledge of Access Control, Fire, and Burglary systems.
  • Prior security call center experience.
  • ACD knowledge helpful.
  • Good verbal and written communication skills to effectively communicate over the telephone.
  • Excellent customer service skills and ability to work in a dynamic fast paced environment.
  • Ability to navigate a computerized data entry system or other relevant applications.
  • Knowledgeable in Microsoft Windows (Word) and the internet.

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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