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Remote Customer Service Representative

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  • ID: 496353
  • Posted: 12/2/2021
  • Location: Houston, TX
  • Category: Admin - Customer Service / Call Center
  • Job Type: Direct Placement
  • Duration: Direct Placement

Description

Acara Solutions is hiring a Customer Service Rep for our tech client. This is a fully remote/virtual role.

In this role, you will be responsible for entering domestic and international service quotes and orders, expediting orders, providing order status to customers. You will maintain customer files and track order status and review orders for correct price, part number, and quantity and terms. 

***This is a direct hire, work from home opportunity***

Responsibilities:

?       Handle In-bound calls and out-bound calls for Client's customers returning products for repair and calibration services.

?       Provide quotes, RMA set-up and order status to customers.

?       Process, expedite and coordinate customer orders (oral and written) from pricing request (quotes) through assignment of RMA.

?       Prepare documentation and ensure compliance with regulations. Perform specific activities and processes particular to assigned application.

?       Provide quality responses to delivery, price, service product inquires, and requests for assigned accounts or countries. High degree of cross training required.

?       Coordinate internal questions, concerns, issues, and processes with appropriate organization. 

?       Provide services where appropriate and develop partnerships to ensure customer satisfaction. 

?       Review contract/purchase orders to ensure minimum order and quality requirements are met. 

?       Research and resolve discrepancies.

?       Perform special projects and other related duties as assigned.

 
Job Requirements

 
Required Skills / Qualifications:

?       Minimum 2 years of related Customer Service experience including call center, quoting, order processing, RMA set-up, customer master set-up.


Preferred Skills / Qualifications:

?       Proven ability to communicate well with internal and external customers via phone and email.

?       Good computer skills with focus on MS Word, Excel, Outlook and Oracle and Zendesk.

?       Excellent written and oral communication skills, excellent organizational skills.

?       Must be task oriented and able to work in a fast paced environment with a high degree of accuracy and attention to detail.

?       Ability to work with other departments and customers with tact and diplomacy. 


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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