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Operations Manager

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  • ID: 496409
  • Posted: 11/22/2021
  • Location: Arlington, VA
  • Category: Pro - Professional
  • Job Type: Temp to Direct
  • Duration: 9 - 12 Months

Description

ACARA Solutions and our client located in Arlington, VA has a contract to direct hire position

 Operations Manager


**Active Top Secret is required at time of hire** 

  • The Operations Manager will be responsible to oversee the service operations of assigned personnel and provide engineering services (hardware/software/networking).
  • The individual will be responsible to report on network availability metrics (system component up/down time) as needed by contract (SLO) requirements.
  • Monitor systems performance/metrics and communicating/elevating issues as necessary
  • The individual will be an active member of the Configuration, Change and Control Board and will perform technical planning, system integration, verification and validation, cost/risk, supportability and effectiveness analyses of Enterprise level Microsoft Windows and Red Hat LINUX based systems
  • Manage a risk profile and design effective mitigation strategies while maintaining national level system security accreditation requirements
  • Skilled at executing complex tasks and be able to participate in program and team strategies for multiple projects
  • Provide good technical direction in linking project strategy to business roadmaps
  • Oversees, manages and leads various teams consisting of System Administrators (Windows and LINUX), Storage Engineers, Network Engineers, Helpdesk Technicians, Web Developers, and Operational Support Staff
  • Interact with customers and end users
  • Brief and communicate with high level management and government officials
  • Conducts monthly engineering status reviews and provides material for the monthly program reviews
  • Create, provide input and review documentation to include standard operating procedures, security documents and plans and technical papers
  • Create, coordinate and assign tasks for project schedules as well as brief status to government officials and upper management
  • Maintain system documentation
  • Ability to proactively identify issues and resolve and make suggestions for improvements to the environment
  • Plans, authorizes, and monitors the engineering work (including providing good leadership to ensure all events occur as planned)
  • Manages engineering resources (e.g. staff assignments, capital equipment), organizational interfaces, and engineering scope
  • Staffs the project team (along with SEM and be Director of Engineering) with the appropriate engineering personnel
  • Ensures that team members are rewarded for their contributions
  • Provide performance feedback and management for the project team
  • Fosters cross-functional collaboration and builds project consensus
  • Ensures all program deliverables (including documentation) are developed with high quality and delivered on time
  • Develops and maintains engineering plans as needed by the program
  • Manages the engineering related risks and opportunities of the program
  • Assists with developing and managing the systems change management process
  • Manages the resolution of technical issues and ensures that they are communicated and resolved.
  • Takes immediate & decisive action in dealing with technical & performance issues
  • Implements effective corrective actions as needed
  • Leads small proposals and ECPs with identification of cross business unit strengths and technical shortcomings
  • Assists in ROM development
 
Job Requirements

 
Required Skills / Qualifications:
  • Bachelor's Degree in Engineering
  • Minimum of 10 years' experience in a technical/computer related capacity.
  • Minimum of 3 years' experience in managing Operations Center environments;
  • Minimum of 8 years' experience in presenting technical concepts to a variety of audiences
  • Minimum of 8 years' experience with working in a Red Hat Linux environment
  • Minimum of 8 years' experience with network/system monitoring/management tools such as ClearSwift, Splunk, OpenAudit, and SolarWinds
  • Minimum of 8 years' experience in defining and implementing network security practices.
  • Minimum of 8 years' experience in presenting technical concepts to a variety of audiences

Preferred Skills / Qualifications:
  • Master's Degree
  • If you are a self-motivated problem solver with a demonstrated ability to prioritize and meet deadlines with in a fast-paced, IT environment, then you might be one of us.
  • Good experience cultivating and maintaining relationships
  • Good communications background (written, spoken)
  • Good experience cultivating and maintaining relationships
  • Be highly motivated, a self-starter, and be able to handle multiple tasks with little supervision 
  • Able to prioritize and schedule work backlog, incident response, outage response as needed within the program SLOs
  • Have an advanced certification (IAT-III), consistent with DoD 8140.01 requirements
  • Successful project management experience.
  • Primary interfaces are the Contract Officer Representative, Government Program Manager and SETA staff, Operational Team Leads, internal customers, external customers or suppliers
  • The ideal candidate will have good interpersonal and organizational skills needed to coordinate with the program and government staff.
  • Good communications background (written, spoken)
  • Be highly motivated, a self-starter, and be able to handle multiple tasks with little supervision
  • Demonstrated knowledge and experience in the support of Windows server applications, systems and network virtualized environments
  • Demonstrated knowledge and experience in utilization of Remedy
  • Demonstrated knowledge of TCP/IP network protocol, to include a basic understanding of networking components (switches, routers, TACLANEs) and infrastructure
  • Demonstrated knowledge and experience working with Trusted computing based systems concepts, cross domain solutions, Red Hat Enterprise LINUX (RHEL) systems and other DoD classified systems requirements
  • Excellent oral and written communication skills are essential
  • Demonstrated experience working with DoD classified IT system security configuration and processes is essential
  • Proven organizational and time management skills
  • Good leadership skills
  • Proven team building and motivation skills
  • Proven problem-solving skills in complex environments
  • Fully proficient ability to apply or develop highly advanced technologies, principles, theories and concepts
  • Good understanding of company policies and practices
  • Good understanding of engineering processes and practices
  • Good proficiency at planning and organization skills
  • Good knowledge of Microsoft Office Suite of tools and Microsoft Project
  • Good proficiency with communicating issues, impacts, and corrective actions
  • Good ability to easily and effectively communicate project topics to a diverse audience
  • Good ability to clearly report relevant information
  • Good ability to anticipate technology, process, and skill needs
  • Demonstrates proactive leadership and has name recognition throughout the business unit
  • Creates an environment in which impact of technology on the business is clearly recognized

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
  • As a contractor to the Federal Government, Client comply with the federal mandate requiring our workforce be fully vaccinated for Covid-19 by January 4, 2022, with only very limited exceptions for medical reasons or sincerely held religious beliefs.
  • Be needed to travel (adhoc) - historically rare


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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