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Customer Service Representative - Remote

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  • ID: 496463
  • Posted: 11/23/2021
  • Location: Tullahoma, TN
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temporary
  • Duration: 12 + Months

Description

Acara Solutions is looking for a Customer Service Representative for our Client located in Tullahoma TN.            
  • Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. 
  • This position typically works under close supervision and direction.
  • Answers all incoming fare media phone calls from customers.
  • Processes all faxes and emails inquires.
  • Performs all assigned tasks as quickly and accurately as possible.
  • Follows all established policies, procedures and written/verbal instructions.
  • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
  • Answers all inquiries related to fare media.
  • Initiates outbound call as needed.
  • Performs other duties as assigned.

Pay and Benefits:
 The salary for this position is $14.00 per hour (Max Pay rate).
 
Job Requirements

 
Required Skills / Qualifications:
  • High school diploma or GED
  • Minimum 3 years" experience in Customer Service/Call Center.
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
  • Must be a good team player. 
  • Must possess a positive attitude. 
  • Must excel in a fast paced environment. 
  • Able to work and respond in a high volume situation. 
  • Willing to work extended hours. 
  • Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office.


Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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