Superior Jobs


Back Office Support Operator

  • ID: 496530
  • Posted: 12/2/2021
  • Location: Houston, TX
  • Category: Admin - Administrative
  • Job Type: Temporary
  • Duration: 9 - 12 Months


Acara Solutions is looking for a Back Office Support Operator for our Client located in Houston, TX.

  • Position will specifically be in the area of Spare Parts.
  • The Spare Parts team takes orders from customers for all of the Gas Chromatograph Spare Parts.
  • Orders/PO's are received in various ways; i.e. by email, fax, phone, portals, etc. A quick turnaround time is required in this position.
  • PO's received are to be entered in SAP system within 1 - 3 business days of receipt of PO.
  • The Spare Parts team is also responsible for providing price quotes to internal and external customers.
  • Candidate will support the entire sales order cycle for incoming PO's received for Gas Chromatograph Spare Parts.
  • This position could support our external domestic orders that come in and are processed manually and/or internal affiliates orders that come in via EDI.
  • Checking availability of spare parts and working with Material Planner and Procurement to ensure parts are available
  • Answering Customer questions and complaints
  • Guiding customers to ensure they are getting the right parts
  • Answer incoming calls from 1-800 customer line
  • Monitor orders to ensure shipments are pushed out where there is inventory on hand, working closely with the warehouse
  • Process return requests and ensure the return requests meet a 5-day turnaround
  • Answer incoming group email requests that come from internal and external customers (checking status of orders, changes to orders, etc.)
  • Review for completeness on all incoming PO's and manage the order from beginning to end (including any customer disputes of invoices)
  • Price Quoting

Pay and Benefits:                                                                                                   

  • The salary for this position is $ 27.00 per hour (Max Pay rate).
Job Requirements

Required Skills / Qualifications:
  • High School Diploma or GED
  • Minimum of 3 years' experience in Industry/business acumen

Preferred Skills / Qualifications:
  • Associate's degree
  • Work experience (5 years); international experience
  • SAP (especially around Sales Order processing)
  • Procurement / Invoicing portals (e.g. Ariba, GEP, Actian.)
  • EDI experience
  • Microsoft office

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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