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Printer Desktop Technician

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  • ID: 496870
  • Posted: 12/2/2021
  • Location: Owego, NY
  • Category: IT - Computer/Software
  • Job Type: Temporary
  • Duration: 12 + Months

Description

ACARA Solutions and our client located in Owego, NY has a long term possibly contract to hire position
Printer Technician
$19/HR+ DOE

We are seeking highly qualified candidates to work on-site in Owego, NY at one of our customers in an end user support capacity providing exceptional customer service. Our Desktop Technicians will perform a variety of duties in support of end users for IT hardware and/or software break/fix support, imaging, data migrations, and refresh projects. This role will be for Print Services. Under general supervision, this position may require collaboration with technical and managerial staff. Work methods and/or sequence of work is governed by oral/written instructions and established procedures. 
  • Setup and configuration of print devices in enterprise environment (logical)
  • Large scale printer deployments
  • Working with Service Central or ITSM platforms to manage incident and task workload
  • Supporting and troubleshooting printer connectivity (IP, DNS, naming)
  • Printer asset management and reporting
  • General Desktop Support
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Job Requirements

 
Required Skills / Qualifications:
  • 2 years demonstrating professional desktop support history with a variety of platforms / systems / applications and tools to include Operating system expertise - Windows, Unix/Linux, Apple, Network protocol and Image loading protocol
  • 2 years LAN/NETWORK connectivity, and basic network connectivity assessment for troubleshooting or setups
  • 2 ears of experience in connectivity and telecommunications/networking
  • 2 years experience supporting printers from both hardware and software perspective.
 
Preferred Skills / Qualifications:
  • Evaluates and tests software programs to verify functionality according to specifications and standards
  • Demonstrates excellent Customer Service
  • Install and configure network devices (i.e. network printers, scanners, plotters, PCs, etc.). Troubleshoot problems with network printing and scanning devices. Perform data termination/ activation in telecommunication closets aka network connect (activation of data drops).
  • Repair and replace data connectors on network cables and data drops.
  • Assist in the relocation of customer employees on the facility (move PCs and activate data drops in new location).Troubleshoot network issues with PCs and LAN (duplex mismatches, duplicate IPs, corrupt firewall software, proxy configuration issues, etc.)
  • Service Now ITSM experience / Incidents/Task
  • Outstanding communication skills verbal and written
  • Highly organized and able to prioritize
  • Familiarity with Xerox Printers, basic troubleshooting, consumable replacements
 
Acara Solutions offers a competitive benefits package that includes PTO, Holiday Pay, Direct Deposit, 401k and availability to enroll in ACA compliant health plans.

Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities.  Accommodations are available upon request for applicants taking part in all aspects of the selection process.
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