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Information Systems Technician 3

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  • ID: 499443
  • Posted: 1/13/2022
  • Location: Norcross, GA
  • Category: IT - Information Technology
  • Job Type: Temporary
  • Duration: 9 - 12 Months

Description

Acara Solutions is looking for a Information Systems Technician 3 for our Client located in Norcross, GA
* Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
* Ensure that all faults are reported in the correct way and in a timely manner
* Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
* Providing first-line support, including on-the-spot diagnosis and rectification of minor faults and problems as and when they occur.
* Ensure all multimedia/presentation rooms are maintained in good working order
* Perform maintenance visits, on-going technical support and provide advice and information to colleagues in the support team. 
Communicate effectively to peers, management and customers. 
* Supporting and setting up Audio/Video systems for small to large rooms including public spaces.
* Supporting Web Conferencing applications for onsite, remote and hybrid meetings (i.e. Zoom, teams).
* Setting up, troubleshooting, deploying and maintaining hardware and software for enterprise.
* Creating and updating tickets
* Responding to incoming incidents or help requests from end-users
* Prioritizing and scheduling tickets and resolutions.
* Evaluating documented resolutions and analyzing trends for ways to prevent future problems.
* Performing duties with minimum supervision and making good judgment calls for system issues escalation.
* Perform quality assurance checks on installations and identify any issues that need resolving, and work in close collaboration with the AV integration team and the project manager to ensure they are resolved.
* Responsible for fault finding and technical resolution during the commissioning phase, escalating to third parties where necessary. 


Pay and Benefits:

  • The Salary for this position is $32.95  per hour (Max Pay rate).
 
Job Requirements

 
Required Skills / Qualifications:
  • High School Diploma or GED
  • Minimum of 2 years' experience as
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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