Superior Jobs


Agency Specialist

  • ID: 499505
  • Posted: 1/13/2022
  • Location: Rochester, NY
  • Category: Pro - Marketing
  • Job Type: Temporary
  • Duration: 3 - 6 Months


Acara solution is looking for an Agency Specialist for our client located in Rochester, NY

  • Provides customer service and support to both internal and external clients
  • Responsible for the timely and accurate set-up ongoing maintenance and support of client accounts for both H&B and COBRA.
  • Maintains a knowledge of the products and services supported by the Agency.
  • Ensures timely and accurate problem resolution in support of Agency client retention goals.
  • Initiating timely set up process all documentation related to set up and maintenance of the client's account. Researching and resolving product and service issues from the field and our clients.
  • Responsible for the accuracy and integrity of clients' financial and insurance transactions.
  • Establishing managing and maintaining positive and professional relationships with Client insurance carriers and all external and internal partners.
  • Responding to inbound calls and places outbound calls as needed by the business unit.
  • Maintains accurate recording of all internal and external communication.
  • Maintaining documents and records to ensure compliance with all applicable state and federal insurance regulations.
  • Providing necessary documentation to state and federal insurance agencies as well as our insurance partners.
  • Utilizing multiple computer software applications in conjunction with carrier and bureau web-sites internal systems to include HRIS and ORS in order to respond to all client inquiries.
  • Participating in product related projects or training sessions as needed

Pay and Benefits:                                                                                                    

  • The salary for this position is $17.00 per hour (Max Pay rate).
Job Requirements

Required Skills / Qualifications:
  • Associates' Degree in Management Business Finance.
  • Minimum of 1 year of insurance experience.
Preferred Skills / Qualifications:
  • Knowledge of insurance industry customer service/billing experience and familiarity with health insurance.
  • Performing data input maintaining strong prioritization and organizational skills and professional communications.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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