Superior Jobs


Collections Specialist

  • ID: 499573
  • Posted: 1/14/2022
  • Location: Staten Island, NY
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temp to Direct
  • Duration: Contract to Direct


Collections Clerk
Superior Group is currently assisting our client, located in Staten Island, NY  in recruitment of Collections Specialist. 
Basic duties include:
  • The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments,  customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Must communicate & follow up effectively with peers regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with mangers and department heads.
Essential Functions
  • High volume phone calls to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service to customers
  • Participate in team planning meetings
Go Beyond EOE M/F/D/V
Job Requirements

Required Skills / Qualifications:
High school diploma or GED.
  • 3-5 years High Volume Collections experience.
  • Knowledge of Billing and Collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service
  • Ability to prioritize and manage multiple responsibilities
1 year MS Word and Excel or other Word Processing/Database
Preferred Skills / Qualifications:
Prior Collections Experience
Strong Verbal Communication skills
Bilingual Spanish a plus

Go Beyond.
EEO Employer - Minorities / Females / Disabled / Veterans.

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