Superior Jobs


Hope Lodge Coordinator

  • ID: 499582
  • Posted: 1/14/2022
  • Location: Nashville, TN
  • Category: Admin - Customer Service / Call Center
  • Job Type: Direct Placement
  • Duration: Direct Placement


Acara Solutions is looking for a Hope Lodge Coordinator for our Client located in Nashville, TN.
  • Maintains the safety and comfort of guests, volunteers, and other visitors as a primary focus. 
  • Provides assistance and support as needed to ensure a safe, supportive environment is maintained and that issues are addressed immediately and effectively
  • Remains available to guests and volunteers at all times to ensure the highest quality of service is provided. 
  • Conducts regular security walk throughs throughout shift to ensure lodge safety
  • Completes guest admissions, orientations and check-outs as needed. 
  • Orients volunteers and volunteer groups for meals and entertainment as scheduled
  • Signs in and orients any applicable vendors as appropriate
  • Performs room checks and prepares guest rooms for incoming guests
  • Maintains awareness of all Hope Lodge guests and visitors.
  • Attends Hope Lodge staff meetings.
  • Complete client trainings and compliance courses in a timely manner.
  • Maintains collaborative, work relationship with the client staff and community volunteers
  • Provides guest room cleaning and other common area cleaning as needed
  • Works on staff laundry as assigned which may include washing, drying, folding and putting sheets and linens away and preparing rooms for incoming guests
  • Reviews current lodge information from individual who had been at the lodge via both a conversation at the start of shift and appropriate staff and maintenance logs
  • Documents pertinent information into appropriate staff and maintenance logs and shares the information with incoming staff at the end of shift
  • Undertakes other duties as assigned
Pay and Benefits:
  • The Salary for this position is $ 16.50 per hour (Max Pay rate).
Job Requirements

Required Skills / Qualifications:
  • High School diploma or GED
  • Minimum of 1 year experience in healthcare, social services, hospitality services, or volunteer management
Preferred Skills / Qualifications:
  • Associates Degree
  • Customer Service / Hospitality experience
  • Proficient with Microsoft Office Suite, database and spreadsheet management, email software, and internet browsers
  • Excellent ability to take initiative and be able to motivate and inspire others
  • Effective verbal and written communication and presentation skills
  • Ability to remain composed in stressful situations and handle self in a professional manner at all times
  • Highly effective conflict resolution skills
  • Proven ability to problem solve and make effective decisions
  • Excellent customer service and possess a positive, "can-do" attitude.
  • Volunteer management experience 
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
  • Ability to lift and carry 25 pounds.
  • Ability to move around to all areas of the lodge quickly and safely including proper cleanup and disposal of bodily fluid spills and infectious waste.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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