Works with the Product Company, STCs, Marketing, Technical and Quality teams to ensue that information concerning the design of the products is correct and enhanced to improve the service business. Reviews the NPI capacity requirements, plans and supports projects to meet STC Service business requirements.
Supports the delivery of service offerings to the STCs which will include the updating & creation of SOPs, parts manuals, test documentation, new tooling and gauging requirements with associated costs, task lists & bill of materials. The ability to project plan, execute & ensuring the SBU SharePoint site is up to date and that all documents are maintained, approved & uploaded in-line with business requirements with full audit control. Ensure that the tooling database is kept up to date enabling easy access to tooling costs & lead times.
Creation and management of the Product Service Support Plan which will include the product description, technical data, sales & repair volumes, project costs & roll-out justification including materials & tooling costs.
Supports & ensures all documents & procedures have been approved & are available via the SBU website and trained out to the global STCs.
Communicates / Reviews requirements with STCs globally / Operations including VSS Management / Marketing, Technical, Manufacturing Engineers, Supply Chain, Quality, Failure Analysis Managers and STC personnel to meet objectives.
Project manages the requirements of new or legacy equipment, processes or training into the Global STC facilities.
Change control is essential and communication of change to the STCs and the Service division is paramount. Supports 6S, Kaizen, EC's, Permits, SIB's and ITP training.