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Customer Care Coordinator

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  • ID: 509436
  • Posted: 8/5/2022
  • Location: Cary, NC
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temporary
  • Duration: 9 - 12 Months

Description

Acara solutions is looking for multiple Customer Care Coordinator for our client located in Cary, NC

  • Shifts available:
    • M-F 5am-2pm 
    • M-F 6am-3pm 
    • M-F 7am-4pm
    • Sun-Thurs 12:00pm-9:00pm 
    • Tues-Sat 12:00pm-9:00pm
  • Acting as a customer service facilitator, the Customer Care Coordinator will partner with client customers, Internal Technical Support team, and Field Personal to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer's diagnostic and testing equipment for the purposes of quality patient care.
  • This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution.
  • They are accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload.
  • This role will report to the Zone Operations Manager and will be part of a team focused on customer success.

Pay and Benefits:                                                                                                    

  • The salary for this position is $18.00 per hour.
 
Job Requirements

 
Required Skills / Qualifications:
  • At least a High School Diploma or equivalent
  • Minimum of 2 years' experience in a customer relationship related role, in a fast-paced environment
Preferred Skills / Qualifications:
  •  Experience communicating ideas and rationale to internal teams and customers. 
  • Positive attitude and passion for customer service.
  • Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
  • Have excellent interpersonal skills, interact favourably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
  • Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
  • PC skills (MS office software like Word, PowerPoint, Excel, and Outlook).
  • Ability to professionally investigate and respond to requests in a timely manner
  • Communication skills and are adaptable to change
  • Ability to think at a high level and apply business concepts.
  • Experience to anticipate customer needs.
  • A history of acting as a collaborative team player with cross-functional teams.
  • An interest in solving problems that don't have obvious solutions.

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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