Superior Jobs


Inbound Customer Service Representative & Outbound Collector

  • ID: 509498
  • Posted: 6/2/2022
  • Location: Ankeny, IA
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temporary
  • Duration: 3 - 6 Months


Acara solution is looking for an Inbound Customer Service Representative & Outbound Collector for our client located in Ankeny, IA

  • Answer inbound phone calls from internal and external customers Process customers payments.
  • Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution
  • Make payment arrangements on delinquent accounts Escalate customer disputes and collections situations as necessary
  • Assist team in meeting inbound service level standard Responsible for the investigation and analysis of credit information while working within established guidelines
  • Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections: Credit limit assessments Participate or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions) Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets) Work set # of accounts each day and note all efforts.

Pay and Benefits:                                                                                                    

  • The salary for this position is $16.00 and $17.50 per hour (Max Pay rate).
Job Requirements

Required Skills / Qualifications:
  • At least a High School Diploma or GED
  • Minimum of 2 years' Experience in Inbound Customer Service Representative & Outbound Collector.

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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