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Sales Return Specialist

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  • ID: 511002
  • Posted: 6/27/2022
  • Location: Cerritos, CA
  • Category: Pro - Sales
  • Job Type: Temp to Direct
  • Duration: 9 - 12 Months

Description

Acara, the premier provider for recruiting solutions, has partnered with DJI, a global drone manufacturing company to find our next generation of Sales Return Inventory Specialist!


Location: Cerritos, CA 
Pay Rate: $17.00-$19.00/hr 
Work Hours: M-F 7am-4:00pm
Benefits: 401(k), Medical, Dental, & Vision package, Promote from within company culture, Career Progression Roadmap, Employee referral program,  + Many More ! 


Job Summary 

This position is primarily responsible to troubleshoot, evaluate and manage data about products from dealers and customers to ensure efficient operation of the repair, replacement and support process. 

 

Essential Functions

All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability.

  • Inspect and test Dead on Arrival (DOA) units from being sent directly from our outside service centers (20%)
  • Logs all actions into the DJI repair software database (10%)
  • Test functionality for takeoff and landing under tethered safety conditions (10%)
  • Connect with dealers for products that are not qualified to transfer to HQ and determine whether to reevaluate the product, ship back the products or repair the products. (10%)
  • Repair units, both hardware and software (5%)
  • Certifies the units are fully repaired or replaced (5%)
  • Ensures cameras are set up to record status of equipment prior to, and during repair (5%)
  • Check claims and communicate with other departments (5%)
  • Conduct dealer training to ensure the dealers have the necessary knowledge and skills about the products (5%)
  • Perform other job related duties as assigned 

 

 
Job Requirements

 

Knowledge 

  • Warehouse logistics and electronic technical knowledge 

Skills

  • Microsoft Office Suite, especially Microsoft Office Excel required; 
  • Computer proficiency required;
  • Typing ability for 40 / min required;
  • SMT/Through hole soldering, and experience with UAV systems required;
  • Microsoft dynamics preferred 

Other characteristics 

  • Be a team player and have a 'can do' attitude
  • Be able to follow directions
  • High attention to detail
  • Highly organized 
  • Be able to meet deliverables
  • Fast learner 



Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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