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Key Accounts Specialist

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  • ID: 511027
  • Posted: 6/22/2022
  • Location: Cerritos, CA
  • Category: IT - Information Technology
  • Job Type: Temp to Direct
  • Duration: 9 - 12 Months

Description

Acara, the premier provider for recruiting solutions, has partnered with DJI, a global drone manufacturing company to find our next generation of Key Accounts Specialist!


Location: Cerritos, CA 
Pay Rate: $20 - $23/hr
Work Hours: M-F 7am-4:00pm
Benefits: 401(k), Medical, Dental, & Vision package, Promote from within company culture, Career Progression Roadmap, Employee referral program,  + Many More ! 

Job summary 

This position is primarily responsible for serving core cooperative partners and customers by assisting with technical problems of DJI products, following repairing case progress and providing solutions for aftersales requests.

 

Essential Functions

All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability.

  • Provide technical assistance for both enterprise and consumer products through emails, phone calls and other possible means provided by the company 
  • Evaluate the importance of different customers and prioritize the repair tasks to the repair team accordingly 
  • Direct the accessories and repair material requests as well as the value added service requests (Maintenance Training & Insurance etc.) to GKAS team and inform the customers that their requests are being handled promptly 
  • Be familiar with DJI after-sales policies and thoroughly inform the dealers and end users about the policy 
  • Handle special service requests ( ex. Flying test for a specific repair case) by clarifying with the customer whether the request is executable and update the customer of the progress
  • Work quickly and efficiently to resolve customer issues within DJI time guidelines
  • Design and provide customized product solutions for enterprise customer's demand, including hardware and software
  • Negotiate service plan and solution with enterprise customer
  • Handle escalated customer service issue and customer complaints
  • Explain in laymen's terms how to resolve technical issues.
  • Perform other job related duties as assigned 
 
Job Requirements

 

Qualifications

Education

Associate degree; or one to two years related experience and/or training; or equivalent combination of education and experience. 

Experience

Previous customer service and/or call center background preferred

  1. Engineering background
  2. Drone background: Parts 107 certification or drone operation experience

Knowledge 

  • Office knowledge required;



Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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