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Customer Support Representative

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  • ID: 513325
  • Posted: 8/5/2022
  • Location: Mahwah, NJ
  • Category: Admin - Customer Service / Call Center
  • Job Type: Temp to Direct
  • Duration: Contract to Direct

Description

Acara Solutions is looking for a Customer Support Representative in Mahwah, NJ. 

Hours Monday to Friday 9am to 5:30pm

Pay Rate: 22-25 DOE

Provide support on products and corresponding techniques/processes to external customers and internal operating departments. Provide customer service via phone, email, fax, written communication, and in person during regular business hours as determined by supervisor/manager. • Ensures that appropriate customer information is current and accurate. • Asking follow up questions to customers to ensure accuracy as well as taking the opportunity to upsell. • Document product complaints in accordance with company guidelines for FDA Regulations. • Work with the sales force and customers to analyze problems and provide thoughtful, workable solutions to each issues. • Maintain an optimal level of technical product knowledge, service offerings, database information, etc. in order to provide accurate and professional answers in a variety of situations to a variety of customers. • Work with members of a various production process departments to provide customers and field personnel with accurate product and service, in order to optimize customer experience. • Work closely with Production Department to ensure timely delivery of all orders, as well as checking order status, etc. • Maintain call volume and call quality as indicated by specific department metrics. • Perform other duties as assigned.
 
Job Requirements

 
Required Skills / Qualifications:
Must possess a professional demeanor and an overall positive attitude.
Preferred Skills / Qualifications:
Chair-side surgical, dental office, laboratory and/or restorative practice experience preferred.


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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