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Logistics Project Professional

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  • ID: 513345
  • Posted: 8/5/2022
  • Location: Johnson City, TN
  • Category: Pro - Professional
  • Job Type: Temporary
  • Duration: 9 - 12 Months

Description

Acara Solutions is looking for a Logistics Project Professional for our client located in Johnson City, TN

  • Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
  • "Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
  • Manage the data workflow, as it interacts with the workflow in the CRM tools
  • Utilize CRM tool to directly communicate to internal/external customers, suppliers and affiliates.
  • "Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
  • Primary focus will be supporting multiple product lines within assigned business segment for customer types including industrial, and construction distributors, end user accounts, and OEMs.
  • Follow up and engage stakeholders as needed until the expected release date for open orders are addressed accordingly.

Pay and Benefits:

  • The Salary for this position is $20.00 per hour (Max Pay rate).
 
Job Requirements

 
Required Skills / Qualifications:
  • At least a high school diploma or GED
  • Minimum of 5 years' experience in Secure wireless or automation product 
  • Minimum of 5 years' experience in practical Customer Support 

Preferred Skills / Qualifications:
  • Associate degree
  • 5 years of practical Customer Support experience supporting industrial, construction, mechanical or electrical industries.
  • Experience with managing software applications 
  • Knowledge of SAP, CRM systems and Quotation tools.
  • Demonstrated ability to reproduce a customer problem, isolate cause and drive resolution.
  • Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
  • High Level of professionalism and excellent customer service skills.
  • Ability to multitask and handle a high volume of work accurately.
  • Excellent verbal, written, and organization skills.
  • Desire to grow within the company.
  • Ability to work within a team environment.
  • Be a self-starter.
  • Ability and desire to learn assigned business segment product line. 
  • Need to take internal product training classes.
  • Ability to successfully complete needed training program.
  • Data analytical and problem-solving skills in identifying patterns and trends.
  • Proficient with Microsoft Suites.
  • Develop knowledge of assigned products within division and systems to move within the Customer Support Organization.
  • Develop lasting professional relationships within organization such as: plants, warehouses, sales, standard pricing, product managers, and buyers.
  • Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen



Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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