Superior Jobs


Sales Support Specialist

  • ID: 513347
  • Posted: 8/5/2022
  • Location: Irving, TX
  • Category: Pro - Sales
  • Job Type: Payroll Service
  • Duration: Contract to Direct


Acara Solutions is looking for a Customer Service team as Sales Support Specialist in our Irving Dallas area. This is an ideal position for an individual who finds considerable satisfaction infusing their skills into a customer care environment. 
Key Responsibilities 
*     Provide support to internal and external customer including account management, quoting process, proposal development, order entry and key account customer service support.
*     Handle customer orders from quotation to final payment. Solves problems regarding product issues, including warranty and field service requests.
  • Maintain business relationship with existing customers and help build new client relationships.
  • Promotes 'add-on' sales to key accounts.
  • Works closely with business development team and project execution team.
  • Analyzes historical usage and manages forecasts and purchase orders to balance in-stock and inventory levels.
  • Generate, Monitor, and analyze KPIs such as in-stock levels, perfect order performance, inventory levels, inter-division transfer costs, and obsolescence.
*     Liaison between purchasing, engineering, accounting, shipping and customers.
*     Communicate daily with Supply Chain team and vendors to ensure on-time delivery.
*     Review and manage backlog and Provide timely information to customers regarding orders in house.
*     Partner with the financial team to complete month end closings of operational requirements for cost capture, billing and backlog.
*     Expedite payments and process billing. Follow up with customers on Past Due invoices.
  • Maintains customer records and files, including accurate account setup and pricing for key accounts.
*     Administer Material Return process.
*     Excellent communication skills; ability to interact with customers, warehouse, accounting, and internal staff members of various interpersonal styles.
*     Perform other duties as required/assigned by manager.
*     Always manages expectations and projects with a professional attitude by complying with company policies and procedures.
Required Knowledge/Skills, Education, and Experience
*     HS diploma or equivalent required.  
*     2-5 years of successful experience in related field.
  • Proficiency with Microsoft Excel preferred.
  • Proficiency with ERP; SAP knowledge preferred.
*     Customer-focused, team-focused, and process driven.
*     An excellent communicator on phone, in person and via email.
*     Ability to work well in time-sensitive situations where customer satisfaction is the ultimate goal.
*     Ability to apply creative problem-solving techniques to situations using sound business judgment.
*     Excellent verbal and written communication skills.
*     Ability to multi-task in an effective, timely and professional manner.
*     Proven ability to apply attention to detail, role-related accuracy and task follow-through.
*     Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of all leadership styles, personalities, and career levels.
Computer Skills Required:
  • SAP - Super user 
  • MS Office - Outlook, Excel, Word
  • Advanced Microsoft Excel user
Job Requirements

Required Skills / Qualifications:

Preferred Skills / Qualifications:

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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